![]() Response times were not great and it takes more than a few days to even get simple responses. ![]() From the beginning their sales and licensing team couldn't get our license emailed out and claimed it was blocked yet our firewall never supported their claim. The reviews here made it sound like it was still a winner, yet sadly we found our experience this time was completely negative. We had also used Track-it around 10years ago and had warm fuzzy feelings towards it then. PROSĮase of use Functionality Cost Support User Advocate Web Site Innovations CONS It is a wonderful system and I recommend that you try Track-It. The License Module helps the organization stay in compliance by tracking the authorized license count. The discovery option will automatically find the hardware on the network. The Assets Tracking module has helped account for all the hardware and to who has been assigned. Emails are automatically sent to users if status updates and the resolution are desired. Track-It can prioritize your work orders and distribute to correct person based on the incoming Work Order Requests. ![]() The Module can help users with changing their own passwords after authentication, looking-up common solutions to problems, or fill out a detailed help request form. Users can solve many of their issues with the Self-Service Module. The Self-Service module saves our Helpdesk time from interruptions by calls and walk-ups. Track-It is a solid product that will increase the efficiency and effectives of your Helpdesk. I have used Track-It for a many years during my tenure at four different companies. ![]()
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