![]() If you get a new phone number, you will also need customer-service assistance to transfer your tickets and account history. Make certain to include your mobile phone number in the form. Call UTA Customer Service at 1-801-RIDE-UTA (743-3882), or contact us at. If you get a new phone you must contact us to assist with the change and prevent you from having an “App locked” error. How do I transfer my fare products to a new phone, or to a new phone number? You also need to have the old phone, with an internet connection, in order to transfer the fare products to your new phone. Yes, but only registered users can transfer unused fare products between devices. What if I get a new phone? Can I transfer my fare products? ![]() If you continue to experience technical difficulties, navigate to the “Help” tab in the app, or contact UTA Customer Service at 1-801-RIDE-UTA (743-3882) or. Try logging out of the app and logging back in, and then try powering your phone off and then back on. What if the UTA GoRide app is unresponsive? Activate your fare product before boarding.Just like with paper tickets, you’re responsible for making sure you have a valid fare at all times. ![]() If you sign in to the app using a different device those fare products will not be available. Your UTA GoRide fare products are linked to the device you used when you bought them.Here are some tips to keep in mind when using UTA GoRide: Note that if you choose to “Use Now” it will activate/use all fare products in that purchase. Otherwise leave unchecked and the fare product will be saved for future use. If you want to use the fare product now, click the “Use ticket(s) now” button.Click “ADD TO CART” Select Payment Method: Pay with Visa, MasterCard, Discover or American Express.Select your UTA GoRide fare product and choose your quantity (you can buy multiple fare products to use later).Jailbroken and rooted phones are not supported.Īfter initial app install and set-up, follow these simple five steps: Before downloading the latest operating system, be sure to check the app store description for supported versions. You can download the app on iPhones running an operating system of iOS 8.1 and above and Android phones running an operating system of 4.3 and above. Which phones and operating systems are supported? Go to your favorite app store and search for “UTA GoRide”. How do I download the UTA GoRide app to get started? No service or handling fee is added to the cost of the fare products. The only cost is what you pay for your UTA GoRide fare products. Pay a single fare or multiple fares for a group of riders. Purchase your UTA GoRide fare product to use it now or in the future. No need to carry cash, count exact change, or find a ticket machine. ![]() What are the benefits of using UTA GoRide? You must have an iOS or Android smart phone that is capable of accessing the internet so your UTA GoRide fare product can be activated at the time of use. UTA GoRide is a mobile ticketing app that lets you plan your trip and purchase fare products for select UTA services using your mobile device. If your Color Box is light blue (see below) you must show proper identification to use that product. ![]() Be prepared to tap on the displayed ticket to show the animated QR code screen on your phone's display.ĭO be sure to display an Active ticket screen before entering an area where cellular or Wi-Fi service might be weak or unavailable.ĭO present identification that demonstrates eligibility (ADA, drivers’ license, etc.) for any reduced fare product. ĭO create your account with the cell phone number of the phone on which you are using the app.ĭO show the “Active Tickets” screen on your phone to the bus operator, fare inspector or other authorized personnel. This may result in an “App locked” condition requiring assistance from UTA Customer Service at 1-801-RIDE-UTA (743-3882) or. ĭO NOT uninstall and reinstall the application unless directed by customer support. This will result in an “App locked” condition requiring assistance from UTA Customer Service at 1-801-RIDE-UTA (743-3882) or. Be careful not to overlap active tickets, unless you are using your phone to pay fares for yourself and also for a companion or companions.ĭO NOT attempt to access your mobile ticketing account on more than one mobile device. It is easier to avoid unwanted ticket activation if you selectively activate your tickets from the Ticket Manager/Ticket Wallet when you intend to start using them.ĭO NOT activate multiple tickets for the same passenger. AVOID activating tickets at the time of purchase (check box in the shopping cart). ![]()
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